Computer Diagnostics
Not sure whether the fault is hardware, Windows, storage or something else? Drop it off for testing before spending money on the wrong repair.
- Drive Health Check
- RAM Testing
- Windows Error Review
- Repair-or-Replace Advice
Diagnostics is for the awkward faults where the symptom does not clearly tell you what has failed: random freezing, intermittent startup problems, blue screens, slow performance, a noisy fan, a computer that sometimes turns on and sometimes does not, or a laptop that behaves differently on battery and charger power. I check the likely failure points in order: storage health, memory, temperatures, visible damage, power behaviour, Windows event logs and any recent update or driver history. The point is to separate a failing drive from a messy Windows install, a heat problem from a software slowdown, and a repairable part fault from a computer that is no longer worth spending much on. I'll quote the diagnostic assessment upfront. If it becomes a repair, that diagnostic cost counts toward the total so you are not paying twice for the same investigation. At the end you get a plain-English recommendation: repair, upgrade, software fix, data recovery first, or replacement if that is the sensible call.
How is this different from just booking a repair?
Computer Repairs assumes the problem is already known to be hardware. Diagnostics is for when you're not sure what's wrong at all — I work out the cause first, then recommend what actually needs doing.
What if the computer isn't worth fixing?
I'll tell you. Sometimes the cost of parts and labour is close to or more than the computer's worth, especially on older machines — that's useful to know before spending anything further.
Do I pay twice if diagnostics turns into a repair?
No — the diagnostic time counts toward the repair, so you're not charged separately for both.