What Happens During Computer Diagnostics?
A proper diagnosis typically includes checking the drive's health, testing memory, inspecting for physical damage, and reviewing what Windows itself is reporting, before recommending anything. The goal is to identify the actual cause before spending money on a repair that might not be the real fix.
What's typically checked
Drive health and error logs, memory testing, physical inspection for damage or dust buildup, and a review of Windows' own error and event logs are all standard parts of a proper diagnostic process.
What you get at the end
A clear explanation of what's actually wrong, in plain terms, along with an honest recommendation — which might be a repair, an upgrade, or in some cases advice that the computer isn't worth fixing further. This page will be expanded with more detail in a future update.