Remote IT Support
Screen-share support for software problems, settings, email, printers and everyday computer help. $50 for 30 minutes or less, or $90/hr for longer sessions.
- Screen Share
- Software Fixes
- Email & Printer Help
- $50 Short Sessions
Remote support is for problems that can be fixed while the computer is running and online: email setup, account settings, printer or Wi-Fi configuration, browser issues, basic Windows problems, slow software, file organisation and general how-do-I-do-this help. I talk you through opening a screen-sharing tool, explain what I am checking, and work while you can see the screen. It is not the right option for physical faults: no power, cracked screens, charging-port damage, liquid spills, clicking drives or computers that cannot stay online. If the first few minutes show the problem needs workshop testing or an on-site visit, I will tell you rather than stretching a remote session. Pricing is deliberately lower than on-site support: $50 for a session of 30 minutes or less, or $90 an hour for anything longer.
What can't be fixed remotely?
Anything physical — a computer that won't turn on, hardware faults, screen damage, failing drives. I'll tell you upfront if a problem needs a workshop visit instead of trying to talk you through something that won't work.
Is remote support cheaper than an on-site visit?
Usually, yes — remote sessions are $50 for 30 minutes or less, or $90 an hour for anything longer, both below the $135/hr on-site rate, since there's no travel involved.
What do I need to set up a remote session?
Just a working internet connection and a few minutes to install a simple screen-sharing tool, which I'll talk you through when we book the session.
Related help
Available on-site across Wynnum and the surrounding bayside suburbs — see Service Areas for the full list.
Book a Visit